The Effect of Training and Development on Administrative Quality and Public Services at the Biringkanaya District Office, Makassar Cityiringkanaya Kota Makassar

Abstract

The Objectives – This study aims to examine the effect of training and development on administrative quality and public services at the Biringkanaya District Office, Makassar City. The study was motivated by the importance of improving employees' competencies to support high-quality administrative and public service delivery. The Methods/approaches – This study employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 community members who had received services at the Biringkanaya District Office. The data were analyzed using simple linear regression with the assistance of SPSS software. The Results – The findings indicate that training and development have a positive and significant effect on administrative quality, with a significance value of 0.000 (<0.05) and a coefficient of determination of 70.1%. Furthermore, training and development also have a positive and significant effect on public services, with a significance value of 0.000 (<0.05) and a coefficient of determination of 91.1%. These findings demonstrate that improving employees' competencies through training and development enhances both administrative quality and public service performance. The Research Implications – The results suggest that government institutions should continuously strengthen training and development programs to improve employees' competencies, thereby enhancing administrative quality and public service performance